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Use the help entry in your RankAI dashboard or contact your RankAI account team. If you do not have an established contact, the public RankAI website lists admin@rankai.ai as a company contact.

Include these details

  • The account email and project domain.
  • The task you were trying to complete.
  • The CMS or data source involved.
  • The affected article or public URL, if applicable.
  • The steps you took and the exact error message.
  • When it happened, including your time zone.
  • A screenshot with credentials and unrelated private information removed.

Example report

Never send passwords, API keys, access tokens, Client Secrets, or payment-card details. Do not include private customer records unless your support contact requests them through an appropriate channel. For quick answers, check the FAQ first.
Last reviewed: October 12, 2026.