> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rankai.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Give RankAI support enough context to investigate your issue.

Use the help entry in your RankAI dashboard or contact your RankAI account team. If you do not have an established contact, the public RankAI website lists [admin@rankai.ai](mailto:admin@rankai.ai) as a company contact.

## Include these details

* The account email and project domain.
* The task you were trying to complete.
* The CMS or data source involved.
* The affected article or public URL, if applicable.
* The steps you took and the exact error message.
* When it happened, including your time zone.
* A screenshot with credentials and unrelated private information removed.

## Example report

```text theme={null}
Project: example.com
Task: publish an article to Webflow
Article: [article reference or public URL]
Expected: the article appears in our Blog collection
Actual: publishing returns [exact error message]
Time: [date, time, time zone]
Steps tried: checked the collection and saved field mappings
```

Never send passwords, API keys, access tokens, Client Secrets, or payment-card details. Do not include private customer records unless your support contact requests them through an appropriate channel.

For quick answers, check the [FAQ](/support/faq) first.

***

*Last reviewed: October 12, 2026.*


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